Privacy Policy

Privacy Policy

Last updated: 26 September 2026

This Privacy Policy explains how Infinite Tech collects, uses and protects personal information when you visit or shop on infinitetech.co.ke, contact us, create an account, place an order, request delivery, submit a review or ask for customer support.

Who we are

Infinite Tech is an electronics retailer based at Rehema House, 1st Floor, Shop No. 2, Standard Street (off Kimathi Street), Nairobi, Kenya. You can contact us on +254 720 450 148 or deals@infinitetech.co.ke.

Information we may collect

Depending on how you use the website, we may collect information such as your name, phone number, email address, billing or delivery address, account details, order details, product enquiries, support messages, review submissions and information necessary to process or arrange an order.

We may also collect technical information generated when you use the site, such as IP address, browser type, device information, pages visited, cookies and similar website-use data. This information helps us operate, secure and improve the website.

How we use personal information

• To process, confirm and fulfil orders.
• To arrange delivery, collection, payment and customer support.
• To respond to enquiries, warranty requests, returns and refund requests.
• To maintain customer accounts and order records.
• To protect the website, detect abuse and troubleshoot technical problems.
• To improve our products, services, website and customer experience.
• To send marketing communications where you have chosen to receive them or where otherwise permitted. You can ask us to stop marketing communications at any time.
• To comply with applicable legal, accounting, tax, fraud-prevention and regulatory requirements.

Payments

Payment options depend on the order and delivery arrangement. Where a third-party payment or financial service is used, that provider may process information needed to complete the transaction under its own privacy terms. Infinite Tech does not ask customers to send sensitive payment credentials through public website forms.

Delivery and service providers

We may share only the information reasonably necessary with service providers that help us operate the store, such as website hosting, communications, analytics, payment, delivery or courier providers. We do not sell customers’ personal information.

Cookies and analytics

Our website may use cookies and similar technologies for essential site functions, security, preferences, analytics and performance. Your browser may allow you to block or delete cookies, although some site features may then work differently.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, record keeping, security, dispute handling and legal obligations.

Security

We use reasonable administrative and technical measures intended to protect information handled through the website. No internet transmission or storage system can be guaranteed to be completely secure, so customers should also protect their own account credentials and devices.

Your choices and requests

You may contact Infinite Tech to ask about personal information associated with you, request correction of inaccurate information, request deletion where appropriate, or opt out of marketing communications. Some information may need to be retained where required for legitimate business records, fraud prevention, dispute resolution or legal obligations.

Third-party links

Our website may link to manufacturer websites, social networks, payment providers, maps or other third-party services. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy when our website, services or legal obligations change. The current version will be published on this page with its update date.

Contact Infinite Tech

Infinite Tech
Rehema House, 1st Floor, Shop No. 2
Standard Street (off Kimathi Street), Nairobi, Kenya
Phone / WhatsApp: +254 720 450 148
Email: deals@infinitetech.co.ke
Website: https://infinitetech.co.ke