Warranty Information | Infinite Tech
Infinite Tech Warranty Information
Warranty coverage varies by product, brand, supplier and the warranty terms supplied with the item. Customers should check the individual product listing or confirm the applicable warranty with Infinite Tech before purchase.
How to make a warranty request
- Locate your receipt or other proof of purchase and identify the exact product.
- Contact Infinite Tech with a clear description of the fault and when it began.
- Follow the troubleshooting or assessment instructions provided before arranging any repair elsewhere.
- After assessment, the applicable warranty terms determine the available resolution.
What to do if your product develops a fault
Contact Infinite Tech as soon as possible with your proof of purchase and details of the problem. We may carry out or arrange an assessment before confirming the available resolution.
Possible warranty resolution
Depending on the applicable warranty terms and the nature of the fault, the resolution may include troubleshooting, repair, replacement or another remedy available under the product’s warranty.
Warranty exclusions
Warranty coverage may not apply to damage caused by misuse, accidental or physical damage, liquid damage, unauthorized repair or modification, or normal wear and tear where excluded by the applicable warranty.
Before making a warranty claim
Please keep your receipt or other proof of purchase and the relevant product accessories and packaging where applicable. Do not have a device opened or repaired by an unauthorized technician if doing so could affect the applicable warranty.
Warranty support
Phone / WhatsApp: +254 720 450 148
Email: deals@infinitetech.co.ke
Infinite Tech
Rehema House, 1st Floor, Shop No. 2
Standard Street (off Kimathi Street), behind Sarova Stanley Hotel
Nairobi, Kenya
Warranty claim checklist
| Prepare | Why it matters |
|---|---|
| Proof of purchase | Helps confirm the purchase and applicable warranty terms. |
| Exact product details | Identifies the model or unit involved in the claim. |
| Clear fault description | Helps troubleshooting and assessment begin efficiently. |
| Accessories or packaging where applicable | May be useful depending on the product and claim process. |
Frequently Asked Questions
Does every product have the same warranty period?
No. Warranty coverage and duration can vary by product, brand, supplier and unit. Check the product listing and confirm the applicable warranty before purchase.
What should I keep for a warranty claim?
Keep your receipt or other proof of purchase. Where relevant, also keep the product accessories, packaging and any supplied warranty documentation.
Can physical or liquid damage be excluded?
Depending on the applicable warranty terms, accidental damage, liquid damage, misuse, unauthorized repair or modification and normal wear may be excluded.
What happens after I report a fault?
Infinite Tech may troubleshoot or arrange an assessment before confirming the available warranty resolution under the applicable terms.