SAMSUNG in Kenya

Samsung Galaxy SmartTag 2 4Pack

Q: Is there a monthly subscription or fee to use the tracking service? A: No. Tracking your items relies on Samsung’s SmartThings Find network, which is entirely free to use. There are no hidden fees or monthly subscription costs after purchasing the tags.

Q: What is the maximum range of the SmartTag2? What if I lose my item miles away? A: The direct Bluetooth range is up to 120 meters (about 393 feet) in an open environment. However, if you leave an item further away, the SmartTag2 uses the SmartThings Find network. This means millions of other nearby Samsung Galaxy devices will securely and anonymously detect your tag's Bluetooth signal and relay its location back to your phone.

Q: How long does the battery last, and can I replace it myself? A: The battery life is exceptionally long. You can expect up to 500 days of use in Normal Mode and up to 700 days in Power Saving Mode. When it finally runs out, it uses a standard, inexpensive CR2032 coin battery that you can easily replace yourself using the included tray eject pin.

Q: What colors are included in the 4-Pack? A: The standard retail 4-pack includes two Black tags and two White tags. This makes it easy to assign different colors to different items (e.g., white for keys, black for a backpack) so you can quickly identify them.

Q: Can I use the SmartTag2 to track my dog or cat? A: Absolutely. The newly redesigned pill shape and reinforced metal loop make it very durable for pets. Plus, its IP67 rating means it is fully protected against dust and can withstand being submerged in up to 1 meter of water for 30 minutes, so puddles and rain won't damage it. Note: You will need a collar-compatible ring or case to attach it securely.

Q: What is "Compass View" and do I need a special phone to use it? A: Compass View is an advanced feature that uses Augmented Reality (AR) to display directional arrows on your phone screen, guiding you directly to your hidden item.

• To use Compass View, your phone must support Ultra-Wideband (UWB) technology (e.g., Galaxy S24 Ultra, S23+, S23 Ultra, S22+, S22 Ultra, Z Fold4, Z Fold5).

• If your Galaxy phone does not have UWB, you can still use the standard Bluetooth radar and trigger a loud ringing sound to find the tag.

Q: What happens if I find someone else's lost item with a SmartTag2 attached? A: The SmartTag2 features a helpful Lost Mode. If the owner enables this mode, anyone who finds the item can tap the back of the SmartTag2 with any NFC-enabled smartphone (including an iPhone). This will pull up a web page displaying the owner's pre-set contact information and a custom return message.

Q: Can I share the location of a tag with my family members? A: Yes! Through the SmartThings app, you can share the location of a specific SmartTag2 with other members of your SmartThings "Location" group, making it perfect for shared items like family car keys or a family pet.